Customer information


Customer information on the conclusion of distance selling contracts and further information on the electronic conclusion of contracts.

A. Customer information on the conclusion of distance selling contracts

The following information serves to fulfil our legal obligation to provide information on distance selling contracts and electronic commerce.

Our General Terms and Conditions (GTC) can be found at the following link:

You will receive all information in text form at the latest upon delivery of the goods. You can also print out this information or save it on your hard drive.

1. identity of the supplier

You are concluding distance contracts with the company

F. Anton Kesper GmbH

Im Gewerbepark 1

34508 Willingen,

Tel: 0800-0537737



USt-Id-Nr: DE113112927


2. Conclusion of contract

(1) The customer can select products from the range and collect them in a so-called shopping basket using the "Add to basket" button. By clicking on the "Order with obligation to pay" button, you submit a binding offer to us to purchase the goods in the shopping basket. The customer can change and view the data at any time before sending the order. The seller then sends the customer an automatic order confirmation by e-mail, in which the order is listed and which can be printed out using the "Print" function. The order confirmation does not constitute a binding acceptance of the order. In the case of payment by credit card, the purchase contract is only concluded when a separate e-mail is sent with an order confirmation or when the goods are delivered. In the case of payment by PayPal or instant bank transfer, the contract is concluded as soon as the customer issues the payment instruction.

(2) The text of the contract is saved by the seller and sent to the customer together with the legally binding GTC by e-mail after conclusion of the contract.

Further information can be found in our GTC 


3. Purchase price and shipping costs

(1) The delivery period for deliveries is specified on the respective offer page. The start of the delivery period is determined (depending on the selected payment method) in accordance with paragraphs 2 to 3.

(2) In the case of payment by credit card, PayPal or instant bank transfer, the delivery period begins one day after the payment instruction has been issued. For all other payment methods, the delivery period begins one day after the order is placed.

(3) If the start or end of the delivery period falls on a Saturday, Sunday or a public holiday, the start or end of the delivery period shall be postponed to the following working day.

(4) Dispatch shall only be made to the countries specified in the "Dispatch" overview and the restrictions and delivery methods specified there.

(5) The delivery is subject to the reservation of proper self-delivery.

Further information can be found in our GTC


4. Purchase price and shipping costs

(1) The prices quoted are total prices in euros and include statutory VAT. Limited special offers or discounts are shown as such in the presentation of the individual goods on our website.

(2) We charge our delivery and shipping costs in addition to the total price of the respective goods. 

(3) Otherwise, the customer does not incur any additional costs when ordering by using means of distance communication.

Further information on prices and shipping can be found in our GTC under the following link:


5. Payment modalities and costs of the means of payment

(1) The customer can pay by credit card, PayPal or instant bank transfer.

(2) Any costs incurred for the selected payment method are displayed in the virtual shopping basket and in the "Payment methods" overview.

Further information on the payment methods can be found in our GTC

and under Means of payment

6. Right of cancellation for consumers and sample cancellation form

a) Right of cancellation for consumers for distance contracts/contracts concluded in the online shop

Consumers - i.e. any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity - can cancel their contractual declaration for contracts against payment under the following conditions:

In the case of a contract for one or more goods that can be sent by parcel post, which reach the consumer in a single delivery, which are delivered separately or which are delivered to the consumer in several partial shipments or pieces:

  Cancellation policy

Right of cancellation

You have the right to cancel this contract within thirty days without giving any reason.

The cancellation period is thirty days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise the right to cancel, you must inform us (F. Anton Kesper GmbH, Im Gewerbepark 1, 34508 Willingen, phone 0800-0537737, fax 05632-7749, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case no later than thirty days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

The right of cancellation expires prematurely for contracts,

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,


b) Sample cancellation form

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

- To

F. Anton Kesper GmbH

Im Gewerbepark 1

34508 Willingen

Fax 05632-7749


- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date
(*) Delete as appropriate.

c) Contractual right of cancellation and return

  • Subject to the conditions and legal consequences of the statutory right of cancellation (see above), we grant you a cancellation period of 30 days in deviation from the 14-day cancellation period. The statutory right of cancellation remains unaffected by this.
  • In addition to the statutory right of cancellation, we grant you a 30-day contractual right of return under the conditions specified on our website under "Returns" Provided that you comply with the return specifications listed there, we will bear the costs of the return shipment. The statutory right of cancellation remains unaffected by this

7. Warranty conditions

The customer is entitled to a statutory warranty right, which is modified in accordance with §§ 8, 9 of the GTC.

B. Further customer information on the electronic conclusion of contracts

The following information does not constitute contractual conditions. You can find our GTC under the following link:

1. how does the online conclusion of a contract with us work?

When you have found a product in our webshop that meets your requirements, click on the "Add to basket" button. The item will then be placed in your shopping basket and the contents of the shopping basket will be displayed in an overview. In this shopping basket overview, you can enter the desired quantity of the respective item in the "pcs" field. Click on the "Update" button to change the corresponding quantity.

If you are on the page with the detailed description of a product, you can already enter the quantity of the item to be purchased in the field to the left of the "Add to basket" button.

As soon as you have placed products in the shopping basket, the number of products in the shopping basket is displayed on the right-hand side of the page under the heading "Shopping basket". Clicking on the "Show" button will take you to the above-mentioned shopping basket overview. There you can remove products from the shopping basket or change their number.

If you want to remove an item from the shopping basket, click on the "X" input field in the shopping basket overview or enter the number "0" in the "Pcs" field. Then click on the "Update" button to apply the changes you have made and actually delete the item from your shopping basket.

By clicking on the "Checkout" button, you can immediately initiate the order process for the items in your shopping basket.

After clicking the "Checkout" button, a page will open where you can either activate your existing customer data or register with us as a new customer. However, you can also order as a guest without creating a customer account.

As a new customer, click on the "Order as a guest or new customer" button to enter your address details, data for communication with you and an e-mail address. You can also enter a password here. Using the e-mail address and password you entered during registration, you can place future orders without having to re-enter your address details.

If you are already a registered customer, please enter your e-mail address and password in the fields provided and click on the "Log in" button.

After you have either registered as a new customer or logged in as a customer, you will be taken to an overview page for your contact/address details and can add comments to your order.

Clicking on the "Continue" button will take you to a page where you can specify the shipping options.

Clicking on the "Continue" button will take you to a new page. On this page you can specify the payment method.

If you click on the "Continue" button, you will be taken to an overview where the details of your order will be displayed again.

Here you can also view our detailed cancellation policy, our general terms and conditions and our privacy policy.

Please read the cancellation policy, the general terms and conditions and the privacy policy carefully and then confirm the input fields "I have taken note of the right of cancellation and the sample cancellation form" or "I accept your general terms and conditions" or "I have taken note of the privacy policy" by ticking the corresponding input field. You can only continue with the order if you confirm that you have taken note of the privacy policy and the right of cancellation and accept the validity of the General Terms and Conditions.

Please check all details carefully. You can edit the data entered during the order process using the "Back" function of your Internet browser.

If all details are correct, click on "Order with obligation to pay" to finalise the entire order process.

We will immediately confirm receipt of your order by e-mail.

Further information can also be found in our GTC.

2. storage of the contract text and access for the customer

We store your order data and send it to you by e-mail in the confirmation of receipt. You will receive our GTC by e-mail at the latest after conclusion of the contract.

3. input errors

You can correct your entries at any time during the order process by using the "Back" button in your browser, which is marked with a green arrow pointing to the left, and then making the corresponding change. You can change the desired number of items by changing the number in the "pcs." field in the shopping basket. The changes are applied by clicking on the "Update" button. You can edit the data entered during the order process using the "Back" function of your Internet browser.

You can cancel the entire order process at any time by closing the Internet browser.

4. contract language

You have the option of concluding contracts with us in German.

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